Refund & Return Policy

Effective Date: 2025-08-23

Last Updated: 2025-08-23

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Thank you for shopping with ClutchLit, a brand owned and operated by Hendertech Inc. We value your satisfaction and want to make sure you are happy with your purchase. This Refund & Return Policy outlines the terms under which returns, refunds, and exchanges may be processed.

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1. Returns

• You may request a return within 60 days of receiving your order.

• To be eligible, items must be unused, in the original packaging, and in the same condition as received.

• Proof of purchase, such as an order confirmation or receipt, is required.

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2. Non-Returnable Items

• Gift cards, downloadable software, or digital goods (if applicable).

• Customized or personalized items.

• Clearance or final sale items.

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3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be issued to your original payment method within 20 business days.

• Original shipping charges are non-refundable unless the item was defective or shipped in error.

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4. Exchanges

• Exchanges are offered for defective, damaged, or incorrect items.

• If you need to exchange a product for the same item, contact us at info@clutchlit.ca.

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5. Return Shipping

• To initiate a return, please contact us at info@clutchlit.ca for instructions.

• Unless the return is due to our error, customers are responsible for return shipping costs.

• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

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6. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 60 days of delivery.

• Please provide photos and details of the issue so we can arrange a replacement or refund at no cost to you.

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7. Processing Time

• Refunds and exchanges are typically processed within 20 business days of receiving the returned item.

• Processing times may vary depending on your bank or payment provider.

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8. Contact Us

• If you have questions about this Refund & Return Policy or need assistance, please contact us at:

• Hendertech Inc.

• Email: info@hendertech.ca

• Address: Hendertech Inc., 21 King Street West, 5th Floor, Hamilton, ON L8P 4W7

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